NTT DATA Business SolutionsEnterprise Asset ManagementEAM Maturity Assessment

Is your Asset Management System delivering the results you expect?

Can you identify the focus areas for process, data, governance and the capability gaps limiting your asset performance?

You can with our system-agnostic EAM Maturity Framework. Using our proprietary assessment process, we assess how people, processes, data, governance, and technology work together. Our assessment report will give you clear, actionable recommendations, prioritised for impact and return on investment for your EAM system.

EAM Maturity Assessment Report cover
8

Capability areas

From strategy and governance to technology, integration and digital enablement.

5

Maturity levels

A clear path from reactive control to leading capability.

4

Stage approach

Simple, collaborative and evidence-based: focus, assess, validate, recommend.

Do Any of These Sound Familiar?

  • Maintenance backlog is growing or poorly understood

  • Asset data cannot be trusted

  • Sites and teams work in different ways

  • Critical knowledge sits in spreadsheets, email or with individuals

  • Reporting needs manual reconciliation

  • EAM investment is not producing consistent business outcomes

These symptoms often point to gaps in process, governance, data quality, system adoption or organisational alignment.

Business Capability, Not Technology in Isolation

Our assessment combines enterprise asset management, industry, process, data and technology perspectives.

EAM
Business capability across the lifecycle
Evidence-based

Evidence-based scoring across the asset lifecycle.

Cross-platform

Cross-platform perspective across EAM and connected systems.

Business-led

Practical focus on business implications and improvement priorities, with engagement across operations, maintenance, engineering, supply chain, finance, IT and leadership.

Actionable

Support that can extend from advisory into implementation and ongoing improvement.

  • Evidence-based

    Evidence-based scoring across the asset lifecycle.

  • Cross-platform

    Cross-platform perspective across EAM and connected systems.

  • Business-led

    Practical focus on business implications and improvement priorities, with engagement across operations, maintenance, engineering, supply chain, finance, IT and leadership.

  • Actionable

    Support that can extend from advisory into implementation and ongoing improvement.

More Than an EAM System Health Check

The EAM Maturity Assessment Framework is structured within eight capability areas.

The EAM Maturity Assessment is an evidence-based review of these capability areas that establishes and benchmarks how effectively your organisation manages assets across their lifecycle.

It examines how people, processes, data, governance, and technology work together, and identifies capability gaps that affect control, performance, and decision-making.

Eight capability areas
  1. 1Strategy & Governance
  2. 2Asset Information & Data
  3. 3Supply Chain, Spares & Materials
  4. 4Work & Maintenance Management
  5. 5Planning, Scheduling and Resource Management
  6. 6Asset Performance & Reliability
  7. 7Organisation, Competency and Adoption
  8. 8Technology, Integration & Digital Enablement
Integrated EAM capability across the asset lifecycle

Assessment Approach

Simple, Collaborative and Evidence-Based

  1. Focus

    Jointly agree objectives, scope, priority assets and stakeholders.

  2. Assess

    Use workshops, interviews, system walkthroughs and evidence review.

  3. Validate

    Consolidate findings and confirm maturity ratings across capability areas.

  4. Recommend

    Present the business implications and prioritised recommendations.

Tailored scope •
proportionate stakeholder effort

The scope is tailored to your priorities, sites and asset classes, focusing stakeholder time where it adds the most value.

A Clear Path from Reactive Control to Leading Capability

  1. 1
    ReactiveAd hoc, dependent on individuals and workarounds
  2. 2
    DevelopingBasic capability exists but execution is inconsistent
  3. 3
    FunctionalCore processes are defined, repeatable and system-enabled
  4. 4
    OptimisingIntegrated, governed and performance-led
  5. 5
    LeadingPredictive, strategic and continuously improved

The assessment establishes where you are today and highlights the priorities needed to strengthen future capability growth.

Download the guide

Get the EAM Maturity Assessment guide straight away.

What You Walk Away With

  • A validated maturity baselineA clear view of current capability across each assessed area.
  • Strengths, gaps and root causesWhat is working, where capability is inconsistent and why.
  • Business implicationsWhat the findings mean for risk, cost, compliance, asset performance and decision-making.
  • Prioritised recommendationsClear actions and improvement themes, sequenced by business relevance.
  • An executive-ready reportA concise summary for leadership discussion and investment planning.
Prioritised recommendations

Maturity score (0–5) by capability. Select a chart to enlarge. Example from a sample client report

Why Organisations Undertake the Assessment

Visibility

See the true picture

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Exposure

Reduce exposure

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Decisions

Decide with confidence

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Improvement

Focus improvement

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Relevant Across the Asset Management Organisation

Operations leaders

Reliability, service continuity and operational risk

Maintenance leaders

Backlog, planning, execution and maintenance effectiveness

Engineering and asset teams

Asset condition, criticality and lifecycle decisions

Supply chain and finance

Spares, cost transparency and investment confidence

IT and transformation

Integration, adoption, controls and improvement priorities

Executive teams

Governance, assurance and a shared improvement agenda

See What the Assessment Could Reveal About Your Organisation

Download the Executive Guide for an overview of:

  • 1The five-level maturity framework
  • 2The capability areas assessed
  • 3The evidence-based assessment approach
  • 4Typical findings and improvement priorities
  • 5The outputs provided to leadership

Book a maturity assessment

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© NTT DATA Business SolutionsRadar charts are from a sample client report.