Transformation Study 2026

NTT DATA Business Solutions & Natuvion

Navigating the Next Wave of Transformation

How successful are IT transformations in 2026 – and what drives results?

 

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Wouldn't it be interesting to know, ...

... what drives IT and SAP transformation today – and why so many projects still fail to meet expectations?

For the Transformation Study 2026, we surveyed 1,115 CEOs, CIOs, IT decision-makers and transformation leaders across 15 countries about their most recent transformation projects.

The study provides a clear and data-driven view of transformation in practice – from strategic objectives and key challenges to measurable outcomes and success factors that truly make a difference.

Gain exclusive insights into how organisations approach transformation in the age of AI – and learn what it takes to turn complexity into measurable business results.

Key Findings

AI is the #1 driver of transformation – but also a major challenge

Modern technologies like AI drive 60% of transformations – yet data quality, governance, and transparency remain major barriers.

Transformation is shifting from cost reduction to future strategy

Organisations focus more on innovation (46.5%) and flexibility (42.2%) than cost reduction – making transformation a top management priority.

Most transformations miss time and budget targets

82% exceed budget and nearly 80% exceed timelines – showing that transformation is not a linear project but a complex program.

Complexity is the biggest operational challenge

39% struggle most with analyzing existing IT landscapes, followed by overall project complexity (29%).

Why this study matters for decision-makers

  • Understand why most transformations fail to meet expectations
  • Identify the real success factors beyond technology
  • Learn how to connect AI strategy with data and operations
Norbert Rotter_2026-

The 2026 Transformation Study shows that AI is increasingly becoming the main driving force of corporate development. Those who use it to optimal effect and in a scalable manner will modernise systems, activate data, and lay the foundation for new business models – and that is precisely what we support our customers with all across the globe. The companies that strategically embed AI today will strengthen their efficiency and secure their competitive edge for the future.

Norbert Rotter Chief Executive Officer of NTT DATA Business Solutions and EVP of NTT DATA, Inc.

Download the study now!

Thank you for your interest in our study. Simply fill out the form to download the Transformation Study 2026.

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