Product AI Assistant for Customer Services

Aspen Pumps leveraged the NDBS GenAI Connector to create a streamlined workflow in SAP Build Process Automation, integrating a custom GenAI model based on their 17,000-item product catalog. This innovation empowered call agents to handle technical inquiries efficiently, providing precise product recommendations and directing engineers to the nearest retail outlet for quick access to the needed items.

 

 

Reasoning Through Unstructured Customer Orders

Evergreen transformed its order intake process using Machine Learning and Generative AI in collaboration with NTT DATA Business Solutions. A bespoke GenAI model trained on Evergreen's product catalog uses similarity search to match unrecognized product lines in customer orders with SAP product codes. Integrated into SAP Build Process Automation, this solution automates email order processing, extracting line-level details, flagging exceptions for review, and enabling quick approvals or adjustments. This streamlined workflow reduces inefficiencies, enhances accuracy, and seamlessly integrates with SAP S/4 HANA for order fulfillment.


 

Networking Engineer AI Checkout Assistant

CMS Distribution enables direct ordering for a wide range of customers, from individuals to wholesalers, including third-party installers for office, school, or institutional projects. Accuracy in batch orders is critical, as ensuring the right product for the job can mean the difference between project success and costly delays or returns. With the complexities of networking products, factors like compatibility, range, and speed are crucial. By deploying AI, CMS Distribution provides a virtual network technician at the point of purchase, ensuring optimal product selection, enhancing customer satisfaction, and driving loyalty. Additionally, a configurable AI agent influences customer behaviour and supports upselling opportunities during the checkout process.

 

Start Innovating

Build your own GenAI model with your Business Data in minutes.
The repeatable GenAI accelerator for your business. Never start from a blank page and remove up to 80% of your development effort with the simplicity of the NDBS GenAI Connector.

  • Load Business Data
  • Select the right Large Language Model for the use case
  • Tell your GenAI model how to behave
  • Play, optimise and build confidence
  • Share with your community of builders

Create consumable generative AI models for your development and low code communities in minutes and unleash the power of pre-trained generative models to supercharge your business processes.

With NTT DATA Business Solutions GenAI is as easy as 1,2,3, contact us to learn more.