Manufacturers that survive and thrive are staying nimble; they’re ready to embrace change and engage their customers, and they adopt innovative digital solutions rapidly.
Today’s anytime, anywhere B2B buyers are demanding new levels of customer experience and a personalised service from manufacturers.
Manufacturer’s need to introduce modern B2B sales channels quickly. They need to redefine the buying experience by automating and simplifying the full order-to-cash process.
Your B2B digital platforms were under performing well before COVID-19 but the effects of supply chain disruption and changing customer behaviour have emphasised an urgent need to change.
Manufacturers lack visibility into customer metrics that can help improve B2B sales.
Disconnected processes between B2B customer interactions and the manufacturing ERP system creates inefficient ordering processes and results in dissatisfied customers.
Complex product configurations and large product catalogues is difficult for manufacturers to manage.
An inability to provide B2B customers with an all-around online service.
A re-imagined B2B sales channel l that will engage customers on all digital touchpoints
Improved customer satisfaction with an end-to-end buying experience
Data-driven insight to increase revenue and conversions with data silos removed and the greater use of analytics
NTT Data's packaged solution enables manufacturers to realise their full digital potential.
With our Quick to Value B2B Commerce Solution for the Manufacturing industry, you have a tried and tested enterprise cloud solution that is scalable, responsive, and easily integrates into your existing SAP ERP system.
Implemented on time and budget with NTT DATA Business Solutions:
By replacing our old system and implementing the SAP Commerce solution, we now benefit from the advantages of a central tool for product and website management. On the one hand, our maintenance effort is drastically reduced, on the other hand, we can present our entire product range to our customers.