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NTT DATA Business Solutions

Transform the way you work with AI-Driven ServiceNow

Turn ServiceNow into a growth engine. NTT DATA Business Solutions helps you Accelerate, Control, and Trust. ACT - our proven methodology for delivering Autonomous IT transformation.

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Turn ServiceNow into an autonomous, AI-driven engine that delivers visibility, efficiency, and resilience.

Accelerate Intelligent Action with Agentic AI

 

Accelerate your journey to Autonomous IT with Agentic AI—intelligent automation that works alongside your IT team 24×7.

Discover our 4-week Now Assist deployment solution - that takes you from identifying high-value use cases to deploying live Agentic Workers in ServiceNow in as little as 4 weeks. 

Watch the video to see how agentic AI can proactively detects, diagnoses, and resolves IT issues. 

Book your 4-week Deployment 

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Gain Operational Visibility and Control

Maximise your ServiceNow platform with Intelligent ITOM deployment, giving you real-time awareness across hybrid IT environments.

With ITOM fully enabled, you can:

  • Discover and map all assets, services, and dependencies.

  • Detect anomalies and performance issues in real time.

  • Automate event correlation and prioritisation.

  • Improve uptime and reduce unplanned costs.

Activate ITOM capabilities within your ServiceNow platform. Get in touch with our experts today.

Build confidence, gain visibility, and deploy AI-powered operations that scale.

 

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Build a Trusted Foundation for Autonomous IT

Your journey starts with Trust in Data. Our Fit4Future Assessments validate your ServiceNow platform and strengthen data integrity—creating a foundation for AI, automation, and analytics.

With Fit4Future, you can:

  • Align CMDB / CSDM and optimise configurations.

  • Improve data quality and governance.

  • Prepare your platform for AI-ready operations.

  • Assess other core areas in your platform; Incident Management, Change Management, Problem Management, Request Management, Service Mapping, Event Management, ITOM Service Discovery

Request a Fit4Future Assessment today. Your golden ticket to zen in your ServiceNow platform.

Request assessment today!

 

FAQs: How Autonomous IT Transforms IT Operations

Why should we adopt Autonomous IT now, and what business benefits can it deliver?

Adopting Autonomous IT replaces reactive operations with intelligent, self-improving systems. Key benefits include:

  • Resilience: Predict and prevent incidents before they impact users.
  • Cost efficiency: Reduce downtime, eliminate tool sprawl, and cut manual effort.
  • Productivity: Free 25–50% of IT team time for higher-value innovation.

ACT Now provides a structured roadmap to achieve measurable outcomes in as little as 100 days.

What prevents us from implementing Autonomous IT successfully, and how can we overcome it?

The main barrier is trusted data. Inconsistent CMDBs and poor service mapping limit automation and AI reliability.
ACT Now addresses this by:

  • Assessing and improving CMDB accuracy

  • Aligning data to the Common Service Data Model (CSDM)

  • Strengthening governance and service model quality
    With trusted, clean data, automation becomes safe, scalable, and effective.

How will Autonomous IT change the responsibilities of IT operations teams?

Autonomous IT shifts teams from reactive firefighting to supervising intelligent systems. Key changes:

  • AI handles routine, repetitive tasks.

  • Humans focus on judgement-based decisions, resilience engineering, and innovation.

  • Operational fatigue decreases while responsiveness to business demand increases.
    It enhances human capability rather than replacing IT staff.

Where should we start with Autonomous IT on ServiceNow to get quick results?

Start with a three-step approach:

Trust: Improve data quality, CMDB accuracy, and governance.

Context: Build operational visibility with Service Mapping, Discovery, Event Management, and telemetry.

Intelligent Action: Deploy AI-driven digital workers (e.g., Now Assist) for routine operational tasks.

ACT Now runs these three streams in parallel, delivering the first AI use case in as little as four weeks.

What measurable cost savings and efficiency improvements can we expect from Autonomous IT?

Autonomous IT drives measurable savings through:

  • Reduced manual support effort and fewer critical incidents

  • Lower downtime and tool sprawl

  • Improved change quality and operational accuracy.

 

Teams can reclaim 25–50% of their time for higher-value work. With ACT Now, organisations often see initial savings within 100 days of deploying the first AI use case.

Start transforming your ServiceNow platform into an autonomous engine delivering instant value. Speak to our experts today!

ServiceNow Elite Partnership

Unlocking the full power of ServiceNow with NTT DATA Business Solutions

Improve operational efficiency, create seamless workflows, and unlock business potential with ServiceNow.

At NTT DATA Business Solutions, we understand that in today’s rapidly evolving business landscape, organisations must continuously streamline operations, refine business processes, improve human productivity and transform to stay ahead. That’s where ServiceNow and NTT DATA Business Solutions come in – applying the power of the platform across technology, people, industry and cross-business workflows to make the world work better.