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NTT DATA Business Solutions

Transform the way you work with AI-Driven ServiceNow

Turn ServiceNow into a growth engine. NTT DATA Business Solutions helps you Accelerate, Control, and Trust (ACT) - our proven methodology for delivering Autonomous IT transformation. Build confidence, gain visibility, and deploy AI-powered operations that scale.

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Unlock the full potential of your ServiceNow platform with ACT, NTT DATA’s proven methodology for autonomous, AI-driven IT operations. ACT helps you accelerate outcomes with intelligent automation, gain full operational visibility, and trust your data as the foundation for innovation.

Through practical services and structured guidance, ACT empowers ServiceNow users to accelerate performance with Agentic AI, control operations with ITOM, and build a trusted, AI-ready platform—making your IT operations smarter, faster, and more resilient.

Accelerate Intelligent Action with Agentic AI

4-Week Now Assist Adoption: From Use Case to Live Agentic Workers

Accelerate your journey to Autonomous IT with Agentic AI—intelligent automation that works alongside your IT team 24×7.

Our Now Assist Adoption program takes you from identifying high-value use cases to deploying live Agentic Workers in ServiceNow.

See agentic AI in action! We brought Agentic AI to life at the World Forum, demonstrating how it proactively detects, diagnoses, and resolves IT issues.

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Gain Operational Visibility and Control

Maximise your ServiceNow platform with Intelligent ITOM deployment, giving you real-time awareness across hybrid IT environments.

With ITOM fully enabled, you can:

  • Discover and map all assets, services, and dependencies.

  • Detect anomalies and performance issues in real time.

  • Automate event correlation and prioritisation.

  • Improve uptime and reduce unplanned costs.

Activate ITOM capabilities within your ServiceNow platform. Get in touch with our experts today.

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Build a Trusted Foundation for Autonomous IT

Your journey starts with Trust in Data. Our Fit4Future Assessments validate your ServiceNow platform and strengthen data integrity—creating a foundation for AI, automation, and analytics.

With Fit4Future, you can:

  • Align CMDB / CSDM and optimise configurations.

  • Improve data quality and governance.

  • Prepare your platform for AI-ready operations.

  • Assess other core areas in your platform; Incident Management, Change Management, Problem Management, Request Management, Service Mapping, Event Management, ITOM Service Discovery

Request a Fit4Future Assessment today. Your golden ticket to zen in your ServiceNow platform.

Request assessment today!

 

Upcoming events

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Table Talk: Mastering Your CMDB with ServiceNow

Join us and ServiceNow for an exclusive lunchtime roundtable for end-user ServiceNow professionals.

📅 Event Date:  29th October
📍 Location: London
🕒 Time: 12pm-3pm

What to expect:

  • Explore whether your CMDB is a strategic asset or an obstacle.

  • Hear real-world insights and best practices for scalable CMDBs supporting ITOM, AI, and change management.

  • Get practical guidance and connect with peers in an interactive discussion.

Who should attend:
IT leaders, ServiceNow owners, architects, and operations professionals.

Limited seats—register early.

 

Register your place

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Ready to Build Your First AI Agent

Join Our Hands-On Workshop: Building Your First Now Assist Service Operations Agent

Take the next step from inspiration to implementation. 

📅 Event Date:  12th November
📍 Location: London
🕒 Time: 12pm-4pm

What to expect:

  • AI Agents in Action: Real-world service operations use cases, live examples of agent orchestration and major incident response.

  • Hands-On Lab: Build a basic automation using ServiceNow AI.

Who should attend:

IT Operations leaders, Service Owners, Platform Architects, and Innovation Teams

Register your interest today - join our interactive session.

 

Register your place

Talk to our experts and start transforming your ServiceNow platform.

ServiceNow Elite Partnership

Unlocking the full power of ServiceNow with NTT DATA Business Solutions

Improve operational efficiency, create seamless workflows, and unlock business potential with ServiceNow.

At NTT DATA Business Solutions, we understand that in today’s rapidly evolving business landscape, organisations must continuously streamline operations, refine business processes, improve human productivity and transform to stay ahead. That’s where ServiceNow and NTT DATA Business Solutions come in – applying the power of the platform across technology, people, industry and cross-business workflows to make the world work better.